Inkling - Inkling Web Reader Performance Degradation - Investigating – Incident details

Inkling Web Reader Performance Degradation - Investigating

Resolved
Major outage
Started about 1 year agoLasted 4 minutes

Affected

Inkling Web Reader

Major outage from 6:42 PM to 6:46 PM

Updates
  • Resolved
    Update

    On September 5, 2023, from 11:42 AM PT to 11:46 AM PT, the Inkling platform experienced a performance issue in our central authentication service, causing 4 minutes of downtime. The effect of the performance issue was compounded by the coincidental deployment of a patch intended to partially alleviate that problem. The site recovered following the deployment.

    Engineering teams have responded to these issues in the following ways:

    • Many of the known performance issues have been isolated and corrected.
    • Hardware capacity has been added to this service to help support it during peak demand.
    • Additional performance monitoring tools have been installed to help detect this type of issue going forward. This has already helped identify a number of places where performance of this critical service can be improved.
    • Engineering work to identify and resolve this type of problem has been prioritized.
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating an issue with the Inkling Web Reader performance.