Inkling - Inkling Web Reader Performance Degradation – Incident details

Inkling Web Reader Performance Degradation

Resolved
Major outage
Started about 1 year agoLasted 2 minutes

Affected

Inkling Web Reader

Major outage from 5:17 PM to 5:18 PM

Updates
  • Resolved
    Update

    On September 7, 2023, from 10:17 AM PT to 10:18 AM PT, performance issues in Inkling's central authentication service created failures throughout the rest of the platform. This created a queue of requests in a load balancer, stalling requests until sufficient resources freed up to process them. This led to approximately 1 minute of downtime in the platform.

    Engineering teams have responded to these issues in the following ways:

    • Many of the known performance issues have been isolated and corrected.
    • Hardware capacity has been added to this service to help support it during peak demand.
    • Additional performance monitoring tools have been installed to help detect this type of issue going forward. This has already helped identify a number of places where performance of this critical service can be improved.
    • Engineering work to identify and resolve this type of problem has been prioritized.
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    We are currently investigating an issue with the Inkling Web Reader performance.