Platform Service Degradation

Resolved

Partial outage

Started over 4 years agoLasted about 1 hour

Affected

API

Axis Web Reader

Inkling Web Reader

Habitat

Updates

Update
03 Aug 2020 at 20:03 GMT+0
Update
03 Aug 2020 at 20:03 GMT+0
From 1:17 to 2:17 PM Pacific Time, the Inkling platform experienced high error rates and a 10 minute partial outage for Inkling Library due to a degraded internal load balancer. The engineering team identified and repaired the load balancer which resolved the issue. The engineering team has planned system improvements and monitoring to mitigate this issue in the future.
Resolved
31 Jul 2020 at 21:57 GMT+0
Resolved
31 Jul 2020 at 21:57 GMT+0
The underlying incident has been resolved.
Monitoring
31 Jul 2020 at 21:20 GMT+0
Monitoring
31 Jul 2020 at 21:20 GMT+0
A fix has been implemented by the Inkling engineering team and we are monitoring results
Identified
31 Jul 2020 at 21:09 GMT+0
Identified
31 Jul 2020 at 21:09 GMT+0
Inkling engineering has identified an issue within the Inkling platform and is taking steps to remediate.
Investigating
31 Jul 2020 at 20:43 GMT+0
Investigating
31 Jul 2020 at 20:43 GMT+0
We are currently investigating this issue.

Inkling - Platform Service Degradation – Incident details