Inkling - Notice history

On July 2nd, 2019, the Inkling Platform was down for 8 minutes starting at 9:13 AM Pacific. One of our core databases experienced issues due to a hardware failure in Inkling's cloud service provider, thus preventing the Inkling platform from operating normally. The engineering team was alerted of the issue and took action to restore the platform.

This incident has been resolved.

We have identified the issue and restored availability to all services

On June 7, 2019, the Inkling platform was down for 2 minutes starting at 3:15 PM Pacific time. A firewall rule was erroneously removed during a routine infrastructure maintenance. The engineering team was alerted and promptly restored the rule, which restored the platform. We are reviewing this incident and will be updating our processes to ensure that this does not occur again in the future.

This incident has been resolved.

We have identified the issue affecting the Inkling platform and have implemented fixes to restore availability to all services.

On Tuesday, May 28th, 2019, the Inkling platform was down for 11 minutes starting at 11:27 AM PST. A hardware failure on one of our internal load balancers caused requests to time out and prevented automatic recovery failovers from succeeding. The engineering team was alerted to the issue and simultaneously worked to restore the load balancer and restart internal services which were still impacted by the load balancer failure. After investigating the root cause and why the outage lasted longer than expected, the team has documented how to deal with this kind of outage more quickly and will be improving tooling to rapidly identify the cause of major outages.

This incident has been resolved.

We have restored access to the platform and are continuing to monitor the situation.