API

100.0% uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2024100.0% uptime
Feb 2024100.0% uptime
Mar 2024100.0% uptime
Axis Web Reader
99.99% uptime
Jan 2024 · 100.0%Feb · 99.97%Mar · 100.0%
Jan 2024100.0% uptime
Feb 202499.97% uptime
Mar 2024100.0% uptime
Inkling Web Reader
99.99% uptime
Jan 2024 · 100.0%Feb · 99.97%Mar · 100.0%
Jan 2024100.0% uptime
Feb 202499.97% uptime
Mar 2024100.0% uptime

Habitat

99.99% uptime
Jan 2024 · 100.0%Feb · 99.97%Mar · 100.0%
Jan 2024100.0% uptime
Feb 202499.97% uptime
Mar 2024100.0% uptime

InkForms

100.0% uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2024100.0% uptime
Feb 2024100.0% uptime
Mar 2024100.0% uptime

Learning Pathways

100.0% uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 100.0%
Jan 2024100.0% uptime
Feb 2024100.0% uptime
Mar 2024100.0% uptime

Notice history

Mar 2024

No notices reported this month

Feb 2024

Investigating Incident
  • Resolved
    Update

    At approximately 3:00 AM PT on February 1, 2024, an AWS-automated process intended to maintain data redundancy while replacing defective hardware caused large amounts of data to be placed on a single server, resulting in its storage volume reaching capacity. This prevented new user and attribute data from being recorded. Inkling Engineering increased the storage capacity of these servers, which resolved the issue of saving incoming changes to this data. All of the jobs which had failed during the incident were re-run to restore the proper data state and ensure proper distribution of Inkdocs. All told, the issue persisted for approximately 5 hours and 36 minutes.


    Monitoring surrounding this issue did trigger alerts, but they were set to a low priority which prevented them from alerting the on-call engineer. Engineering has added severity to certain of these alarms to improve response time in the future. Inkling is also investigating multiple approaches to managing the size of this data, which will make this sort of routine automation operation more efficient.

  • Resolved
    Resolved

    The incident has been resolved

  • Monitoring
    Monitoring

    We have resolved the issue and are monitoring.

  • Identified
    Identified

    We have identified the problem and are working towards resolution.

  • Investigating
    Investigating

    We are currently investigating issues with Inkdoc assignment and new users appearing in the People tab in Habitat.

Jan 2024

No notices reported this month

Jan 2024 to Mar 2024