Inkling - Inkling Web Reader Performance Degradation - Resolved – Incident details

Incident Summary:

On August 22, 2024, Inkling encountered a recurrence of a technical issue within one of our service components, leading to a temporary disruption in certain services, including Inkling Web Reader and Habitat. This incident was associated with the same subsystem as previously reported, although the specific trigger differed. Our system’s automated protocols responded immediately to mitigate the issue, minimizing the impact on our users.

Incident Timeframe:

• Start: Thursday, August 22nd, 2024, at approximately 07:15 PT

• End: Thursday, August 22nd, 2024, at 07:35 PT

Resolution:

Upon identifying the disturbance, our engineering team promptly executed corrective measures to restore full functionality. The team has since refined the processes to enhance the resilience of the affected component and ensure continuity of service. As part of our ongoing commitment to system reliability, additional proactive steps are being taken to reinforce our infrastructure and prevent recurrence.

Impact:

• Users may have experienced brief interruptions in access to Inkling Web Reader and Habitat during this period. We regret any inconvenience caused by these events.

Next Steps:

Our engineering team is conducting an extensive review of the system’s self-correcting protocols and is applying further refinements to strengthen overall stability. We remain dedicated to upholding the highest standards of service for our customers and are actively working to ensure that our platform continues to meet the demands of our enterprise clients.

We understand the importance of reliability for our customers, particularly those in critical and high-demand environments, and we are taking all necessary actions to prevent future disruptions.

We apologize for the inconvenience and appreciate your continued trust in Inkling.