Platform Service Degradation
Incident Report for Inkling

On Tuesday, May 28th, 2019, the Inkling platform was down for 11 minutes starting at 11:27 AM PST. A hardware failure on one of our internal load balancers caused requests to time out and prevented automatic recovery failovers from succeeding. The engineering team was alerted to the issue and simultaneously worked to restore the load balancer and restart internal services which were still impacted by the load balancer failure. After investigating the root cause and why the outage lasted longer than expected, the team has documented how to deal with this kind of outage more quickly and will be improving tooling to rapidly identify the cause of major outages.

Posted May 31, 2019 - 23:13 UTC

This incident has been resolved.
Posted May 28, 2019 - 20:13 UTC
We have restored access to the platform and are continuing to monitor the situation.
Posted May 28, 2019 - 18:43 UTC
Inkling has received reports of a degradation in service and our team is currently investigating.
Posted May 28, 2019 - 18:28 UTC
This incident affected: Inkling Web Reader.